Re: Excuse me, is this seat taken ? [ncr]
There's more to this story than you are getting in the short blurb. Southwest has a policy requiring that larger than life humans purchase 2 seats, and if there is open seats they are refunded the money. He did that but then changed his flight to a full flight. However that's still not the end to the story. You can read more in Southwest's blog and his own podcast.