Debby hasn't been able to access the ChipBoard for the past couple of days.

She says she can get to the StrikePoint, SlotCardBBS and Club board just fine.

I was hoping some folks here might be able to help me with some ideas on what she can do to fix her problem. She says she hasn't installed any software lately. When I asked about updates from Microsoft, she says she keeps it up-to-date but she didn't answer my question if any updates have taken place the past couple days.

When she tries to access the ChipBoard, her IE pegs at 99% percent and nothing comes up. Here is a screen shot of a dialog that she got after waiting a very long time:

I asked Debby to provide me some information about her pc. Shown below is what she sent me (in blue).

Any ideas on what could be the problem?

I keep my PC up to date so all maintenance is on. I'm running windows xp sp3

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name D90JRF31
System Manufacturer Dell Computer Corporation
System Model Dimension 4600
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2394 Mhz
BIOS Version/Date Dell Computer Corporation A03, 7/21/2003
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"

Time Zone Eastern Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 44.62 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.97 GB
Page File C:\pagefile.sys

and ie8 is

Version 8.0.6001.18702
Build 86001
Application Path C:\Program Files\Internet Explorer
Language English (United States)
Active Printer HP Deskjet 6980 series,winspool,Ne02:

Cipher Strength 128-bit
Content Advisor Disabled
IEAK Install No

mshtml.dll 8.0.6001.18854 5,802 KB 10/29/2009 2:45:37 AM C:\WINDOWS\SYSTEM32 Microsoft Corporation