"BriaN; You are entitiled to your resentment as you put it. However, as long as the casinos are callling the shots on when and how their chip programs are going to be run.... including distribution .... there isn't much anyone in the hobby is going to do to change things in the industry. I'm sure that you would object to "outsiders" telling your family how to run your electrical business."

Archie "outsiders" do tell us how to run a business. The customer is already right around here. Customers, when they want to, will let you know if you are not doing the job right.
I consider chip collectors to be the customer of the casinos selling chips.
This thread should RIP.

BriaN