I think this is an excellent answer Jim. I had not considered that part of the salesman's job was to sell you on the store's service, reputation, etc. I have done this occasionally and have felt guilty about it. I rationalized that I was just becoming an informed consumer. There are lots of interesting "ethical" questions that you run into everyday. I remember a time I asked a psychiatrist friend for a non-psychiatric medical prescription (for an infected throat) and he turned me down. My first reaction was to be p***ed off. Later, I put it into perspective and realized that he was taking care of himself. If he had done something that worried him or he felt guilty about just as a favor to me ... I ended up with further admiration for him and I think I learned a lesson. Sorry for the long post. Doug