In reference to complaining, I heard a good one the other day: "Well, what are you looking at, the doughnut or the hole?" Sometimes it is valuable to just take a breath and come back to your problem a moment later. Sounds like you already know that Steve.

This is me btw. Most folks wear their tags. Don't be bashful at the convention, just stick out your hand to any chipper type and say "Hi, I'm Steve Perry from Reno." I'm a near-geezer but some of the coots are gonna need the "from Reno" to jog the grey cells. A chipper with a blank look on his face ain't pretty my friend. Anyway, I'll bet you'll hear "Oh yeah, I wanted to meet you!" more than once.