Don't gang up on the person because you don't like what they said. This is a democracy. He has a valid criticism. I have an unanswered email out there also. I just did a little checking on my own to try and find out why. The basic point, however, is very valid and fair. There should be some alternative so that things run efficiently in the membership officer's absence. That is a crucial postition.
Heck, the way some of you folks respond to criticism it is a surprise most people do use their full names.
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