I am sure they will make good on it. Maybe they are out of town?? death in the family?? they look to be very honest. Maybe you should wait a little longer. I once bought a Record (LP) on Ebay and the seller mailed my lp to another winner that won a different Rolling Stones lp and this seller took some time but got the buyer to mail the LP directly to me and It came in Mint shape. There are some good people and anyone with 100% feedback deserves the chance to make it right. Goodluck John R-6920