I guess I should leave these comments in conclusion.
I am not against tipping, particularly in cases where the service warrants it, or where the employees depend on it like in Mike Poole's examples above. A change in culture means that happens less and less in the UK now.
Remember, as I said before, that it is illegal to tip casino staff here. Anyone accepting a tip will be fired if caught.
I tip very well when service warrants it. Ive tipped cage employees $50 or $100 before when Ive only been buying and not cashing in. What I totally disagree with is those people that expect (and almost demand) a tip or else they treat you bad.
Ive had plenty of occasions in Vegas where the dealer seemed pi$$ed I hadnt tipped enough etc.
Here is an extreme. Playing roulette at the Paris, Id been concentrating on 11 and surrounding numbers. Id had several 'neighbours' paying $300-$400 and had tipped $5 or $10 a time even though they had incorrectly paid me short TWICE. Then the big one, 11 came in, it was an awkward count, something like 11 corners, 13 splits and 8 straight up. $2945 to pay. They added it up half a dozen times and got a different answer each time. Then a suit did it on a piece of paper and told them to pay $2420. She pushed the chips over to me. I told the suit to call the manager and I pushed the chips back. He tried to tell me it was 'tough' as Id touched the chips with my hand. Before the manager arrived the croupier re-spun and cleared the layout. The manager called for the tape to be replayed. 15 minutes later I had $525 thrown across the table at me. I took my money and left. The suit called out 'what about the f***** tip'. I gave him a tip - 'dont pi$$ into the wind' Prior to the incident I must have tipped them $25 in 15 minutes. IMO they had nothing due.
If it wasnt for the fact I had to rush to the airport to collect someone I would have made a complaint against the suit - not that it would have got me anywhere.
What many employers and employees, regardless of what they are paid, dont realise, is that there 'service' and 'customer service'. You represent who you work for. Without 'service' you might feel poorly paid. Without 'customer service' your company might not exist and you would be at the labor exchange.
Two contrasting examples.
A 'dispute' I had at another LV casino was generously rectified 6 months later.
I left my regular casino here (Barracuda Club) one night in a hurry, not noticing Id been underpaid £175 on my last spin. The suit noticed it but I was already gone. I got a call on my cell-phone 5 minutes later that £175 was sitting in the cashiers for me next time I came.
Another True Story - 25 years ago, you had to PAY the Ritz if you wanted to work there as a doorman, such was the level of tipping. Nowadays, those guys get $22 an hour before tips, get all the employee benefits that others get, have their uniforms provided, cell-phones, private health etc. They dont expect a tip, but do very well as most non-UK visitors tip them well.
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