Below is the response from - I cannot make heads or tails out this verbal garbage. This person would make an excellent politician. If anyone can make sense of it, please let me know.
Thank you very much for sharing your suggestions with us. The communication we receive from our community members is critical and, although we are not able to personally respond to your message, we appreciate the time you took to write us.
Our product development team is working to read, discuss, and process the input that we get from our members. We are currently going through
many changes as we learn more about the emerging phenomenon known as eBay, and we are engaging in projects to improve and expand our service
(As well as to address the incredible variety of entirely new issues that are coming up every day.) Ideas, constructive criticism and other
input from our members who see eBay from different perspectives is extremely valuable.
However, there is one formality we would like to clarify. In order to avoid any possible misunderstanding, we must advise you that any
comments or materials you have submitted or may submit to us, including questions, technical or creative suggestions or ideas, are considered to
be non-confidential and non-proprietary.
Because we are trying our best to handle each of the suggestions that come into the suggestion box with care, this isn't the best place to reach eBay for support if there is a problem that you need to have addressed quickly. The general Customer Support teams are working around
the clock to help our members by answering questions, providing assistance, and doing anything else they can do to help. For any general
questions, or if you need help with your activities on eBay, you can write directly to a Support Representative by accessing the Contact Us page located here:
http://pages.ebay.com/help/contact_inline/index.html
Please be sure to select a topic that is appropriate to your question or concern. We will be in touch with you within 24 hours in most cases.
For news and information regarding new developments and changes to eBay, you can access the Announcement Board here:
http://www2.ebay.com/aw/announce.shtml
Again, thank you for taking the time to help us learn more about what you want and need from our service.
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