I knew Caesars needed new leadership many years ago. They used to have strict requirements with regards to employees greeting customers, etc. If they didn't smile enough I think they lost their job fast. Once all of the buyouts started happening that policy went by the wayside and Harrahs/Caesars concentrated on paying back the $42 billion owed to investors. The result was customer service went down the tubes. I think it is almost impossible to get a comp offer from them unless you are a high roller. Normally if you stay at a casino hotel you get at least some mail offer but not from Caesars. Not a good way to get and keep customers.