Dear John,

We are writing to inform you of an upcoming change to the management of Horseshoe Casino Cleveland, Horseshoe Casino Cincinnati and ThistleDown Racino. In mid-2016, Rock Gaming LLC and its affiliates ("Rock Gaming"), which currently own Horseshoe Casino Cleveland, Horseshoe Casino Cincinnati and ThistleDown Racino, will assume the management responsibility of these properties. These three properties are currently managed by subsidiaries of Caesars Entertainment Operating Company, Inc. ("Caesars Entertainment").

Caesars Entertainment and Rock Gaming are working together to ensure a seamless transition and our goal is to keep you fully informed throughout the coming months. We will be sharing more information with you shortly, but below are a few aspects of the transition we would like to clarify up front:

Your Total Rewards® Tier Status, Tier Credits and Reward Credits WILL REMAIN INTACT and will continue to be valid at Horseshoe Casino Cleveland, Horseshoe Casino Cincinnati and ThistleDown Racino until the time of the transition (see below), as well as at all Caesars Entertainment properties outside of Ohio going forward.

In addition to keeping your current Total Rewards® benefits, YOU WILL ALSO be granted equivalent Tier Status, Tier Credits and Reward Credits in a new Rock Gaming Loyalty Program, which will be valid at Horseshoe Casino Cleveland, Horseshoe Casino Cincinnati and ThistleDown Racino after the transition.

This means you will keep your Total Rewards® benefits AND you will be receiving additional equivalent benefits in a new program, which will be announced shortly.

You can continue to earn points, comps and additional perks as usual until the time of transition - equivalent points, comps and tier status held at the time of transition will be granted in the new loyalty program.

All marketing offers from Horseshoe Casino Cleveland, Horseshoe Casino Cincinnati and ThistleDown Racino will continue to be valid.

Rest assured that you will continue to enjoy a quality experience at Horseshoe Casino Cleveland, Horseshoe Casino Cincinnati and ThistleDown Racino. The team members you have come to know and rely upon will remain with the properties and will continue to be a part of your Ohio gaming experience for years to come.

Please visit http://www.rock-gaming.com/guestinformation to receive up-to-date information regarding the transition, to view frequently asked questions or to contact us. Look out for more announcements and information related to this transition coming soon.

John Payne
Chief Executive Officer
Caesars Entertainment Operating Company Inc.

Dan Gilbert
Chairman
Rock Gaming LLC