Yes I know Norton is different from what happens here, but the subject matches.

Welcome back, Pete Klinger #LM1040-104
Since your last visit began, no new messages have been posted
(Your last visit began 9/9/15 8:39 pm)

OK how do I get the system to show the new message icon? Seems that even when I haven't been here, and the system recognizes it's been four days, the BB says no new messages.

Is this another one of those "it only happens to you Pete" things here?