They send e-mails out with letter head Chase Bank,From Email address: hase bankexpressboard.com With a letter your acct.has been frozen because of fraud useage for your potection.untill you reply. e-mail address to click on that opens up a Chase bank letter head to update date your usser nameand password, asking for your old and new. When recieved your acct. will be ready to use. I got these fraud e-mails from my Chase bank, e-bay, & pay Pal. I knew right away they were fraud, took letter to bankthey said many customers have recieved, and sent to bank fraud unit. Also, pointed out the e-mail address is incorrect (only bank name corect, I asked how did they get my e-mail address, and know I was a Chase customer, said mass e-mailings hopeing to hit some, some people don't look closely and just reply. I sent copies of e-mails to e-bay & Pay Pal, no response.