How sellers are protected

With the Global Shipping Program, you're protected in the following ways:

You qualify for automatic 5-star protection on shipping and handling charge detailed seller ratings when you provide free domestic shipping to the US shipping center. If you receive a rating below 5 stars for shipping and handling charges, it won't count against your seller performance standards.

You qualify for automatic 5-star protection on shipping time detailed seller rating when you ship with same day or 1-day handling, upload tracking information within 1 business day of receiving cleared payment, and the item is delivered to the US shipping center within 4 business days. If you receive a rating below 5 stars for shipping time, it won't count against your seller performance standards.

Any negative or neutral feedback that can be attributed to the Global Shipping Program from item handling during international transit will be removed. See details.

You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. Once an item has been forwarded by the US shipping center, you won't be responsible for refunding the buyer if an eBay Buyer Protection or PayPal Purchase Protection case is filed against you for one of the following reasons:

A buyer claims an item isn't received or

A package is damaged in transit