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Actual dialog of a former MSWord™ Customer Support employee:

"MSWord™ Customer Support; may I help you?"

"Yes, well, I'm having trouble with MSWord™."

"What sort of trouble?"

"Well, I was just typing along, and all of a sudden the words went
away."

"Went away?"

"They disappeared."

"Hmm. So what does your screen look like now?"

"Nothing."

"Nothing?"

"It's blank; it won't accept anything when I type."

"Are you still in MSWord™, or did you get out?"

"How do I tell?"

"Can you see the C: prompt on the screen?"

"What's a sea-prompt?"

"Never mind. Can you move the cursor around on the screen?"

"There isn't any cursor: I told you, it won't accept anything I type."

"Does your monitor have a power indicator?"

"What's a monitor?"

"It's the thing with the screen on it that looks like a TV.

"Does it have a little light that tells you when it's on?"

"I don't know."

"Well, then look on the back of the monitor and find where the power
cord goes into it. Can you see that?"

"Yes, I think so."

"Great! Follow the cord to the plug, and tell me if it's plugged into
the wall."

"Yes, it is."

"When you were behind the monitor, did you notice that there were
two cables plugged into the back of it, not just one?"

"No."

"Well, there are. I need you to look back there again and find the
other cable."

"Okay, here it is."

"Follow it for me, and tell me if it's plugged securely into the back
of your computer."

"I can't reach."

"Uh huh. Well, can you see if it is?"

"No."

"Even if you maybe put your knee on something and lean way over?"

"Oh, it's not because I don't have the right angle-it's because it's
dark."

"Dark?"

"Yes-the office light is off, and the only light I have is coming in
from the window."

"Well, turn on the office light then."

"I can't."

"No? Why not?"

"Because there's a power outage."

"A power... A power outage? Aha! Okay, we've got it licked now.
Do you still have the boxes and manuals and packing stuff your
computer came in?"

"Well, yes, I keep them in the closet."

"Good! Go get them, and unplug your system and pack it up just
like itwas when you got it. Then take it back to the store you bought
it from."

"Really? Is it that bad?"

"Yes, I'm afraid it is."

"Well, all right then, I suppose. What do I tell them?"

"Tell them you're way too stupid to own a computer."
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