It is more efficient for the casino - employees productivity is higher.

At the end of the day our service scores have increased in the Beverage service area, which are generally a low scoring area for a casino.

Personally I would prefer someone just to come around and check on me when I am playing; I don't want to be drilling down 4 or 5 menus to find my favorite drink; interrupts my playing - so I am with you on your feelings about the BOD system.