Effective 2 October, 2023 the Rio All-Suite Hotel & Casino (Caesars) has ceased operating and is now operating as the Rio Las Vegas under the ownership of Dreamscape Companies.
Rio (Dreamscape) has been added to ChipGuide and will soon have these images added there. The Caesars Rewards players program is gone from the property and Rio Rewards is up and functional, with 4 tier levels. Late last night I visited the property and noted that about 95% of their slot machines are off or in various stages of reprogramming from Caesars to Dreamscape.
In visiting Rio Las Vegas' website, they have announced the following:
I have TITO tickets unredeemed from the Rio, will they still work in the machines?
No, any unredeemed tickets printed prior to the transition will no longer work for play on any machines at the Rio beginning at 6:00 a.m. on October 2, 2023. Unredeemed tickets printed prior to 6 am on 10/2 can be redeemed at the Rio cage until 10:00 a.m. on 10/2. After that, guests can redeem their ticket the Caesars Palace main cashier or by contacting Caesars.
I have Rio casino chips that I have not yet cashed at the Rio casino cage, will these be accepted?
Chips valued at less than $1,000 will remain completely redeemable at the Rio cashier. After 6:00 a.m. on October 2, 2023, Rio casino chips valued at $1,000 and greater will require validation of play from Caesars by the Rio team and may not be redeemed immediately. It is recommended that any outstanding chips be redeemed prior to October 2nd at 6:00 a.m.
Note 2 things here, 1. "validation of play" is required to cash $1,000 chips. 2. the recommendation to cash in any outstanding chips.
While at the cage, I asked about new chips and they had no idea if a new rack was coming, but based on 1 and 2 above, it would be my guess that they will. BTW - When I asked about new chips, I was also told that they have a new $1,000 chip, but would not show it to me. I do not know if it was issued under Caesars or Dreamscape.
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