I had contact and they say that the 30 days start to count after the last recorded action, being the 12-23-2021 (2021-12-23).
We are know 01-21-2022 so that period isn't over, yet.
But frankly, if possible I will contact you on the phone if possible?
My best, just put a smiley and I will get in touch later on, now going to work.

BTW: shipping code 95 04 90 is a good one for chips, look it up