It is easy to forget about the Club’s message board. You were right to go there. Lots of interesting information there. I guess it isn’t as dead as it used to be, lol.

Question for you: temp Ryan Howard once said it is approximately 10 times more expensive to acquire a new customer than it is to retain an existing one.

Would you agree it is 10 times more expensive to acquire a new club member than it is to retain an existing one?