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The Chip Board Archive 20

Re: Trojan Virus..... Zone Alarm's answer

and by the way, they cleared it up that same night... An update in their virus definitions was sent out to all registered members I guess. Here is their explanation.

Hello Emil,
Thank you for contacting ZoneAlarm technical support.

I understand that ZoneAlarm is detecting a Trojan.

This appeared to be a false positive and should now be resolved. I apologize for any inconvenience.

If my answer did not resolve your issue, or you would like further assistance on this issue, please reply to this email. By replying, and
leaving the subject line intact, your response will come directly to me. If you have a separate issue you would like assistance with,
please submit a new request using the website at:

http://www.zonealarm.com/tsform .

Thank you for choosing ZoneAlarm Security!

Jeremy
Technical Support
ZoneAlarm, A Division of Check Point Software

====================================================
To Contact Technical Support again regarding this issue, simply reply to this e-mail and type your text above the line at the top of this e-mail.
Be sure to leave the subject line unchanged.

----------------------------------------------------
YOUR CASE DETAILS
----------------------------------------------------
Case Number: 711326
Case Assigned to: ZoneAlarm Technical Support
----------------------------------------------------

Ciao,
Bill Romano R-6330 (NJ)

Messages In This Thread

Trojan Virus..... Anyone else getting hit?
This is the description...
Bill, It sounds like you need to Delete,,,
No problems here USA
I believe you are getting a false alarm...
Re: I believe you are getting a false alarm...
Please let us know what type of response you...
Ok Brian,
More information for you...
Re: More information for you...
Brian.....
That's great news! Thanks for the info Bill
Re: Trojan Virus..... Zone Alarm's answer

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