my apologies. I was just stating my opinion, as I know how much some cage people can be such jerks, while others are so nice! I can feel for this new collector, as I have faced the same experience. The Montego Bay in Wendover, NV is the same way. If fact, they will actually yell at you and threaten security if you persist in asking question such as "Why?" I am aware of the problems Chuck S. has faced. No disrespect intended or implied.