Unfortunately you won't win Fred. I send everything over $100 now with signature request. If the customer says no I won't be home I cancel the sale. I been through the hassle and fight and I won't get taken again. I am sure your customer received it too, they just know how to play the system, He/she probably has a past of doing this but each case is judged on its own merits. Sorry about your misfortune. I will buy the coffee for Thursday morning session at the club desk.