I understand what you're saying. The problem is that we don't know why the rule was in place. If, as one person mentioned, it would have cost the club an extra $1000 just to have a security guard stand by that door then I believe the rule had a valid purpose. Like I originally said, the problem lies not in the rule or the decision to stand by that rule. The problem is that the dealer in question was not given an option for additional assistance when he needed help with his problem. If the dealer was simply told "We can't let you in that door but I can find a porter to help you unload" this probably wouldn't be an issue at all.