IF POSSIBLE CAN SOMEONE ANSWER THIS DUMB QUESTION I SOLD A HIGH PRICE PIECE OF CHINA AND IT WAS PROPERLY PACKED THE BUYER INSURED IT WHEN HE RECIEVED IT THE BOX WAS BANGED UP WHEN HE OPENED IT THE CHINA HAD A HAIR LINE CRACK IN IT HE FILED A CLAIM THE WONDERFULL POST OFFICE DENIED THE CLAIM SAYING THEY DID NOT THINK THEY DAMAGED IT I AM GOING TO APPEAL BUT AM NOT OPTIMISTIC THAT I WILL BE SUCESSFULL MY QUESTION IS DUMB WHO GETS STUCK DOES THE BUYER GET A REFUND AND I TAKE THE LOSE I THANK YOU FOR YOUR TIME TO READ THIS DUMB POST LOU LUCCI