Hello VEGASDS,
In recognition of the inconvenience you have suffered with the delay in
receiving your eCheck cashout we have credited your account with a
bonus of 20% of the requested cashout amount. This amounts to a credit of
$20.00 for your $100.00 eCheck cashout requested on 03-May-08. This
credit can be found in your PokerStars Cashier History as "eCheck
compensation". You may check this by logging on to the PokerStars Cashier
followed by clicking on the History button. These funds are available to you
now without any kind of restrictions or conditions.
Regarding your missing cashout, we have been working hard with the
processor to resolve this situation. The processor has informed us that the
cashouts should start hitting players' bank accounts as of Monday May
12, or at the very latest on Tuesday, May 13. Please note that we are
processing the oldest cashouts first so it is likely to take the next 5
- 10 business days for us to clear the backlog.
If, despite all the assurances by the supplier, there won't be any
concrete evidence that players start receiving their credits by end of day
on Tuesday, May 13, we will then cancel all cashouts and re-credit
players' accounts. Players will then be invited to use alternative
withdrawal options including paper checks. Should such a re-credit take place
you will receive further communication from us.
If you have any questions, please contact us at any time.
Regards,
PokerStars Payments Team
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