I don't even know how to respond to this Tom...
But I'll give it a shot. Do you think you have added anything constructive that Norm hasn't thought of himself already? I don't think so. The man's home and belongings were violated over the Holidays, and the situation sucks.
A little compassion is in order. You don't have to put into writing everything your brain conjures up. Some things are better left unsaid.
Happy New Year!