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1. The title remains the same because I reached the limit of characters and thought it was more important to have the casino names than the 25 cents figure in the title.
2. The description will state that these are 25 cent tokens. As some of you have noted, we need to idiot-proof descriptions. In addition, overseas buyers often need detailed descriptions to avoid misunderstanding (about 10% of my sales now are outside the USA).
3. The photo will stay the same. I think it is fair that I show both sides of tokens and coins, and I do not use fuzzy photos.
4. This particular bidder seems to make a sport out of buying things and then posting neutral but critical feedback. He has been blocked from my auctions.
5. I have asked eBay to look into deleting the feedback, but I suspect they will deny that request unless they determine that the buyer habitually abuses the feedback process (which I have suggested - thanks for the tip). The neutral comment posted for me will hardly sway eBay, standing alone - nor should it.
6. When buyers pay, I post positive feedback for them right away because they have done what is expected of them. I do not plan to alter that practice on the basis of this isolated incident.
7. I have a liberal dispute resolution process (I used to be a state mediator, and I train mediators). My listing and the info sheet I include in every package states that if a buyer has a problem with anything - shipping time, packaging, the product itself - please contact me so I can resolve it to your satisfaction. I will continue to offer that system. I thought about adding "this offer is void if you post negative or neutral feedback first," but I don't want to sound negative on the basis of this one incident.
7. I have a liberal refund policy. In the past, when items have been damaged in shipping or were not quite what the buyer expected, I refunded the cost, the postage, and the return postage. When buyers made mistakes ("I thought it was this, but now I see it's that"), I still refunded the price and one-way postage. My goal has always been to avoid problems, but when they arise I hope the buyer will, in the end, say "I had a problem, and Jim resolved it quickly and to my satisfaction." I will continue that policy.
8. This buyer never even asked for a refund. I'm not taking the initiative to offer one, because I'm still sorta mad and I no longer need to see him happy. But one thing I learned from my mother, who was a pro at writing complaint letters: Always tell them how you would like to see the dispute resolved. If this buyer wanted his money back, he only had to ask.
Thanks again for all your input. As you can see, this problem had lots of little parts that needed to be examined.
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