These are getting better and better (READ: WORSE & WORSE ALL THE TIME):
Dear onenevadadollar (sheldon655@hotmail.com),
It appears the password for your eBay account may have recently become
compromised. As a result of this, we have reset your password and secret
question.
To regain control of your account, please complete the following:
1. Change the password on your personal EMAIL account to verify that it is
secure and cannot be accessed by anyone other than you.
2. Change the password on your eBay account. To do so, click the "Forgot your
password" link on the eBay sign-in page and change your password using the
instructions provided.
3. Follow the steps below to secure your account:
> Click on the "Security & Resolution Center" link found at the bottom of
most eBay pages.
> Click on the "eBay Account Protection" link in the "Online Security
Resources" box. This will take you to the help page titled "Securing Your
Account and Reporting Account Theft."
> Follow the instructions provided under "Securing Your Account".
As you take these steps, please be aware that you may need to repeat the
instructions provided above or use the "Back" button on your Web browser to
return to the "Securing Your Account" page.
We have provided some additional information below to explain how this may have
occurred.
Unsolicited or "spoofed" email messages
There have been a number of email messages recently sent to eBay members asking
them to click on links and provide their user ID and password. These unsolicited
or "spoofed" messages appear to come from eBay Support, but in fact do not. eBay
never requests sensitive information of this nature via email.
Any email sent to your registered eBay email address from eBay that affects your
account, or from another eBay member via eBay’s member-to-member communication
system, will now appear in the My Messages portion of your My eBay page. If you
receive a questionable email that asks you to click on a link and it is not in
My Messages, do not click the link or enter any information. Forward the email
to spoof@ebay.com and we will respond to you within minutes to tell you if it
was really from eBay. This also lets us take quick action on the fake website to
help protect other members.
To learn more about these fake or "spoofed" eBay emails, visit the "Security &
Resolution Center" link found at the bottom of most eBay pages followed by the
"Stopping spoof emails and Web sites" under "General Online Safety."
Password guessing
If you use a fairly simple or easy-to-guess password, it is possible that
someone could guess it after repeated attempts. For this reason, it is important
to use a password that consists of a combination of letters and numbers and is
not related to your user ID, name, or anything you buy or sell. It is also
important to use different passwords for the various online accounts you use
(email, PayPal, etc).
Computer viruses
There are a number of computer viruses in circulation that log and record
keystrokes. It is recommended that computer users keep their virus alert
software up-to-date and regularly check for operating system and web browser
updates. A firewall for high-speed internet users is also highly recommended.
Any inquiries regarding your password or other information about your account
can be sent to us by clicking "Help" on any eBay page and then selecting
"Contact Us."
Regards,
Customer Support (Trust and Safety Department)
eBay Inc
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