I am considering sending a note to to discuss the issue of feedback.
As I use more, for both selling and buying, I am noticing a couple of trends that I would like to raise with the folks at since they are no strating to address their policies. I would like the thoughts and feedback of the group here for ways to communicate what I see as an issue to and what they can do to solve the problem.
The issues:
Feedback Hostage - The seller/buyer uses the threat of negative feedback, either directly or indirectly to manipulate an expected behavior. My one bad feedback came as a result of the threat of bad feedback if the buyer did not get something they wanted.
Feedback Keeper - These are the folks who never leave feedback - ever. The transaction goes well, everyone is happy and satisfied, but feedback is never left.
Multiple transactions - If I buy or sell multiple items to you only one positive or negative feedback is accounted for on the feedback score. If I sell multiple items at one time, which many of have done on both sides of the coin, only one feedback is counted. If, for example, the seller doesn't deliver the goods as expected, as promised, as described, poorly packaged etc., there is only on negative. Conversely there is only one positive.
I understand that feedback is a method of rating the performance of a seller and it is always buyer beware. If there was some way to record the actual feedback score including multiple transactions, this would more clearly reflect the sellers/buyers performance.
"Slow" Feedback - Feedback is not left until the last possible moment. This sometimes happens in conjuntion with a feedback hostage taker. They wait to leave negative feedback in the hopes that if they leave it late enough, there is no retaliation time. This has been discussed here on the board.
Retaliation feedback - this is the one that comes to "harm" the buyer or seller in future transactions. Negative feedback is left even though the transaction went well but someone isnt happy about something.
Anyway, if anyone here wants to chime in, I would appreciate the feedback. If I am out to lunch, let me know. If there is enough support, I will take it to and see what they say.
Take care!
TOM
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