I have has two claim and both were handled very well and to my satisfaction. On claims under $50 the PO approves and pays them in house at the local Post Office.
I think Postal Employees a very honest. I hate it when people call Postal Employees theives because they are far from it. Remember the Post Office handles BILLIONS of pieces of mail a year.
Look at it like this, if each customer of the Post office received 2 letters or packages a year that weren't theirs that would be about .00000000001% misdelivered or lost mail. The totals would be millions of letter that were lost or misdelivered at that percentage. I know the Post Office does much better than that. If private industry could do that well it would be the mirical.
Thank you Post Office for the great job you do.
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