That is true, almost everything we do is about guest interactions and building guest relationships. We do get bonuses, it's called performance pay out and is based on our CSA scores which are based on how well our guests rate us and the rating must increase each year to get the bonus.

We watch our ratings and wait time scores like a hawk and when they are down we have to answer to upper management. Employees from each department know the property scores and the scores from each department and if they are up or down.

So, it really does matter to us if you had an incident that has not been rectified, because it can reflect badly on the properties CSA score.