Subj: RE: SP91011 - Your recent report to eBay's Trust and Safety Department . (KMM91526805V20855L0KM)
Date: 9/27/03 8:50:20 PM Pacific Daylight Time
From: rswebhelp@ebay.com
To: GaryT4242@aol.com
Sent from the Internet (Details)
Hello,
Thank you for contacting eBay's Trust and Safety Department about email
solicitations that are falsely made to appear to have come from eBay.
These emails, commonly referred to as "spoof" messages, are sent in an
attempt to collect sensitive personal information from recipients who
reply to the message or click on a link to a Web page requesting this
information.

The email you reported did not originate from, nor is it endorsed by,
eBay. We are very concerned about this problem and are working
diligently to address the situation. We have investigated the source of
this email and have taken appropriate action. You may rest assured that
your account standing has not changed and that your listings have not
been affected.

We advise you to be very cautious of email messages that ask you to
submit information such as your credit card number or your email
password. eBay will never ask you for sensitive personal information
such as passwords, bank account or credit card numbers, Personal
Identification Numbers (PINs), or Social Security numbers in an email
itself. If you ever need to provide information to eBay please open a
new Web browser, type www.ebay.com, and click on the "site map" link
located at the top the page to access the eBay page you need.

If you have any doubt about whether an email message is from eBay,
please forward it immediately to spoof@ebay.com and do not respond to it
or click on any of the links in the email message. Please do not change
the subject line or forward the email as an attachment.

If you entered personal information such as your password, social
security number or credit card numbers into a Website based on a request
from a spoofed email, you need to take immediate action to protect your
identity. We have developed an eBay Help page with valuable information
regarding the steps you should take to protect yourself.

To get to the "Protecting Your Identity" Help page from the eBay site,
please click on the "help" link located at the top of most eBay pages
and select the following topics when the "eBay Help Center" window
appears:

Safe Trading > If Something Goes Wrong > Identity Theft

We encourage you to review additional information about protecting your
identity found in the eBay Help system. Please click on the "help" link
located at the top of most eBay pages and select the following topics
when the "eBay Help Center" window appears:

Safe Trading > If Something Goes Wrong& > Account Theft > Account
Protection

Once again, thank you for alerting us to the spoof email you received.
Your vigilance helps us ensure that eBay remains a safe and vibrant
online marketplace.
Regards,

Ian
eBay SafeHarbor
Investigations Team