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Hello,
Thank you for your email regarding the email you received that appeared
to be from eBay.
For the past two weeks, our members have been subjected to a massive
onslaught of fraudulent emails that are trying to fool members into
providing sensitive financial information. Some of the most recent
emails appear to be coming from eBay, PayPal, AOL, Earthlink and
Hotmail. Some of these emails claim that eBay has partnered with Yahoo,
Earthlink, AOL and Hotmail. Others have claimed that you are suspended,
that you need to verify your account and that eBay had a "glitch" in our
database. Other emails have also claimed that you have won a prize,
earned an orange star, ask you to "log in" to your account, accuse you
of having a corrupted or "frauded" account and some even threaten
suspension.
If this describes the email you received, please do not submit
information. If you want to check the status of your account, do so by
going to the eBay homepage and logging into your "My eBay" page. You can
access all of your account information from the tabs found inside your
"My eBay" pages.
Next, if you did submit information, please take steps to protect your
information quickly. You may need to contact your bank, your credit card
issuer and other financial institutions. You should also quickly change
your eBay password. If this is not possible, please write back
immediately with the details of your particular case. Please use the
following subject line if you find your account password has already
been changed:
eBay SafeHarbor Department TK91014
Please remember that eBay will NEVER ask you for private information,
including credit card information or passwords, in an email. You will
always be directed back to the eBay site to enter information. More
information about account security can be found at the following
address:
http://pages.ebay.com/help/account_protection.html?ssPageName=CMDV:AB000
8
From now on you will need to be extra careful in determining if an email
is really from eBay. Please allow me to give you some pointers:
1. All official eBay communication will have the "e" in lower case
and the "B" in upper case. This includes instances where eBay is used at
the start of a sentence, but excludes the lower cases used in email
addresses.
2. eBay will never ask you to "sign in" to your eBay account with
links provided inside of an email. The only exception is with a few
billing emails. In all cases, you may still sign in to eBay to access
your account. We will never demand that you only sign in through the
link in the email.
3. We will never direct you to a site outside of eBay to enter
sensitive financial information.
4. We will NEVER ask for you social security number, pin number,
mother's maiden name or eBay password or email password. We do not use
this information for eBay. (Please note however, that if you ID verify,
they will require some sensitive information, as well as setting up a
seller's account on eBay.)
5. If in doubt, first submit "bogus" information. If the form
accepts it, then you know it's a fraudulent site. In these cases, you
may report any live sites to spoof@ebay.com.
6. eBay no longer gives out email addresses, but instead directs
members to our webform. If you still have questions or concerns, contact
eBay through our web form below. It is better to take the chance of
being suspended than being the victim of identity theft.
http://pages.ebay.com/help/contact_inline/index.html
If this email did not address your concern, please do not hesitate to
write back. The easiest and fastest way to get emails to the correct
department is to use our help center. There is a help tab at the top of
all eBay pages.
We apologize for any confusion this message may have created for you and
we appreciate your efforts in helping keep eBay a safe trading place.
Regards,
Ian
eBay SafeHarbor
Investigations Team
______________________________
eBay
Your Personal Trading Community (tm)
*******************************************
Important: eBay will not ask you for sensitive personal information
(such as your password, credit card and bank account numbers, Social
Security numbers, etc.) in an email. Learn more account protection tips
at:
http://www.pages.ebay.com/help/account_protection.html
_____________________________________________
For our latest announcements, please check:
http://www2.ebay.com/aw/announce.shtml
_____________________________________________
In order to better serve you, we'd like to occasionally
request feedback on our service. If you would rather
not participate, please click on the link below and send
us an email with the word "REMOVE" in the subject line.
If that does not work, please send an email to the
email address below. Your request will be processed
within 5 days.
*******************************************
Original Message:
SP91011 your recent report to eBay's Trust and Safety Department
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