... Jim Pierre (under Claims Director guidelines he received from the past board when he succeeded me) will not be able to do anything for you. However, should our friend Burt consider applying for membership, I think you should make your experiences known to the Membership Officer and the board. He should not be permitted to become a member of the club.

As for his emails, sure send 'em on! I'd love to see how "reasonable" he has been!!

----- jim o\-S