Circumstances Where eBay Will Consider Removing Feedback

eBay is provided with a valid court order finding that the disputed feedback is slanderous, libelous, defamatory or otherwise illegal, or with a settlement agreement resolving such a lawsuit submitted by both attorneys and signed by both parties. eBay will also accept a ruling from a certified dispute resolution service if a signed settlement agreement, overseen by the certified dispute resolution service, is provided to eBay.

The feedback, on its face, has absolutely no connection with eBay, such as personal comments about users, or feedback related to commercial transactions that were not conducted through eBay. This includes feedback that contains any reference to another auction service, or feedback that advertises the goods or services of someone other than the user for whom the feedback was left.

The feedback that contains any link to another page, picture, or JavaScript.

The feedback contains profane or vulgar language, or adult material. Inflammatory language, such as "fraud, liar, cheater, scam artist, con man" etc. is strongly discouraged but will not be removed.

Feedback that contains personal identifying information about a user, including real name, address, phone number, or e-mail address.

Feedback that makes any reference to an eBay or law enforcement organization investigation, i.e., "eBay is investigating this person".

Feedback intended for another user will be considered for removal only in situations where the user responsible for the mistaken posting informs eBay of the error and has already placed the same feedback for the correct user.

Feedback left by a user who provided eBay with false contact information during the registration process, and cannot be contacted. eBay will also remove feedback where eBay is provided with evidence showing that it was left by a minor.

Multiple (3 or more) feedbacks left by the same user as part of a campaign to harass one or more users.

eBay may give special consideration to remove feedback upon request from members if the listing ended before the member was suspended, but the feedback was left after we reinstated the member.